Privacy Policy

Last updated: January 8, 2026

This policy explains what information we collect, how we use it, and your rights under South African law (POPIA). We don't sell your data. We use it to provide services and improve our website.

Information We Collect

Information You Give Us:

Name, email, and phone number when you contact us
Company name and business information
Project details and communications
Payment and billing information
Anything else you choose to share

Information We Collect Automatically:

IP address and browser type
Device and operating system information
Which pages you visit and how long you stay
How you found our site
Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

Provide our services and improve them
Process payments and send invoices
Respond to your questions
Send important updates about your project or security issues
Send occasional updates about our services (only if you opt in)
Understand how people use our website so we can improve it
Prevent fraud and fix technical issues
Comply with legal requirements

Legal Basis for Using Your Information

Under POPIA, we need a legal reason to process your information. Here are ours:

Consent: You gave us permission
Contract: We need it to deliver our services
Legal obligation: South African law requires it
Legitimate interest: It helps us run our business, and your rights aren't affected

Information Sharing and Disclosure

We don't sell your information. We only share it when necessary:

Service providers: Companies that help us run our business (hosting providers, payment processors, Google Analytics, Microsoft Clarity)
Business transfers: If we merge with or are acquired by another company
Legal requirements: When the law, a court, or government authority requires it
Protection: To protect our rights or safety, or yours
With your permission: When you explicitly agree

Your Rights

Under POPIA (South African privacy law), you have these rights:

Access: Ask for a copy of your personal information
Correction: Fix inaccurate or incomplete information
Deletion: Request we delete your information (unless we legally need to keep it)
Object: Tell us to stop processing your information
Restrict: Limit how we use your information in certain cases
Portability: Get your data in a format you can use elsewhere
Withdraw consent: Take back permission you previously gave
Complain: File a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us using the details at the end of this policy.

Data Security

We protect your information with encryption, secure servers, access controls, and regular security assessments. That said, no internet transmission is 100% secure. We do our best, but we can't guarantee absolute security.

Data Retention

We keep your information only as long as we need it for the purposes described in this policy, or as required by law. When we don't need it anymore, we delete it or anonymize it.

Cookies and Tracking Technologies

We use cookies to make the site work and understand how people use it. You can control cookies through your browser settings. Here's what we use:

Essential cookies: Required for the site to function
Analytics cookies: Help us see how visitors use the site (Google Analytics, Google Tag Manager)
Preference cookies: Remember your settings

Session Recording

We use Microsoft Clarity to see how people use our website. It records sessions and creates heat maps showing where people click and scroll. This helps us fix usability problems.

Clarity is POPIA compliant and:

Doesn't collect personally identifiable information without consent
Anonymizes IP addresses
Automatically masks sensitive fields like passwords and credit cards
Lets you opt out via browser settings or Do Not Track
Stores data securely on Microsoft Azure with encryption

See Microsoft Privacy Statement and Clarity FAQ for details.

Third-Party Links

Our site may link to other websites. We're not responsible for their privacy practices. Read their policies before sharing personal information with them.

Children's Privacy

Our services aren't for anyone under 18. We don't knowingly collect information from children. If you think we have, contact us immediately.

International Data Transfers

Some of our service providers may process your information outside South Africa. We make sure appropriate protections are in place when this happens.

Changes to This Privacy Policy

We may update this policy occasionally. When we do, we'll post the new version here and update the "Last updated" date. If you keep using our services after changes, you accept the updated policy.

Contact Us & Information Officer

Questions about this policy or want to exercise your privacy rights? Contact us through our contact page.

Information Regulator

Not satisfied with our response? You can file a complaint with the Information Regulator of South Africa:

Email: inforeg@justice.gov.za

Website: www.justice.gov.za/inforeg

Contact Information

Email: inforeg@justice.gov.za

Address: Information Regulator of South Africa