Privacy Policy & POPI Compliance

1. Introduction

Quantum Code ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the Protection of Personal Information Act, 2013 (POPIA) and other applicable data protection laws in South Africa.

2. Information We Collect

Personal Information You Provide:

• Name and contact details (email, phone number)
• Company name and business information
• Project requirements and communications
• Payment and billing information
• Any other information you choose to provide

Automatically Collected Information:

• IP address and browser type
• Device and operating system information
• Pages visited and time spent on our website
• Referring website and search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and send related information
• Respond to your inquiries and provide customer support
• Send you technical notices, updates, and security alerts
• Communicate about products, services, and promotional offers (with your consent)
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. Legal Basis for Processing (POPIA Compliance)

We process your personal information based on the following lawful grounds:

• Consent: You have given explicit consent for processing
• Contract Performance: Processing is necessary to fulfill our contractual obligations
• Legal Obligation: Processing is required to comply with South African law
• Legitimate Interest: Processing is necessary for our legitimate business interests, provided your rights are not overridden

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, payment processing, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or governmental authority
• Protection of Rights: To protect our rights, property, safety, or that of others
• With Your Consent: When you have given explicit permission

6. Your Data Protection Rights (POPIA)

Under POPIA, you have the following rights:

• Right to Access: Request copies of your personal information
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal obligations)
• Right to Object: Object to processing of your personal information
• Right to Restrict Processing: Request restriction of processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
• Right to Complain: Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details provided below.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Types of cookies we use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us & Information Officer

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact our Information Officer (as required by POPIA), please reach out through our contact page.

Information Regulator Contact Details:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa:
Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg